many taxpayers are asking"Where's My Refund?" tool at IRS.gov

Many taxpayers — who can't get through the jammed phone lines at the Internal Revenue Service —

Many taxpayers — who can't get through the jammed phone lines at the Internal Revenue Service —

are complaining that the "Where's My Refund?" tool isn't helping them, either, according to critics.

are complaining that the "Where's My Refund?" tool isn't helping them, either, according to critics.

"If they use the 'Where's My Refund?' or 'Where's My Amended Return?' tools, they get in essence, technologically, what would be a shrugged shoulder," 

"If they use the 'Where's My Refund?' or 'Where's My Amended Return?' tools, they get in essence, technologically, what would be a shrugged shoulder," 

U.S. Rep. Jody Hice said during a House Oversight and Reform subcommittee hearing April 21.

U.S. Rep. Jody Hice said during a House Oversight and Reform subcommittee hearing April 21.

The Georgia Republican said his office has heard from taxpayers 

The Georgia Republican said his office has heard from taxpayers 

who are "absolutely at their wit's end."

who are "absolutely at their wit's end."

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